FAQs

1. What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure local payment options depending on your region.

2. Do you ship nationwide?
Yes, we ship nationwide. Shipping costs and delivery times are calculated at checkout based on your location.

3. How long does shipping take?
Orders usually arrive within 3 to 7 business days, depending on your location. You’ll receive a tracking number as soon as your order ships.

4. Can I return or exchange a product?
Yes. We accept returns or exchanges within 15 days of delivery, as long as the product is unused and in original condition. Just contact us at e-cart.store2025@gmail.com  to start the process.

5. Is it safe to shop on your website?
Absolutely. Our store is powered by Shopify, a secure e-commerce platform with SSL protection and trusted payment systems. Your information is always safe with us.

6. Can I cancel my order?
Yes, you can cancel your order within 12 hours of purchase, as long as it hasn’t been shipped yet.

7. How can I contact you?
You can reach us through our contact form or email us at e-cart.store2025@gmail.com . You can also send us a message via Instagram or WhatsApp.